Emotional Responses to Support from Voice Assistants
Author Information
Author(s): Mejia Shannon, Wen Wan, Desai Smit, Snipe Brandon, Fernandez Otniel, Hong Sungjae, Chin Jessie
Primary Institution: University of Illinois Urbana-Champaign
Hypothesis
The study investigates the emotional responses of individuals when requesting assistance from voice assistants in a smart environment.
Conclusion
Participants experienced higher negative emotions when asking for help from voice assistants, but this was less intense when a smart-fireplace was activated.
Supporting Evidence
- Participants reported their feelings after interacting with voice assistants.
- The emotional cost of asking for help was less when a smart-fireplace was on.
- Beliefs about the interaction influenced emotional responses.
Takeaway
When people ask voice assistants for help, they often feel bad, but having a smart fireplace on can make them feel better.
Methodology
The study used a 2x2 within-subjects experiment to observe emotional responses in a simulated home office setting.
Participant Demographics
Participants were aged 50-80, with 54% being female.
Digital Object Identifier (DOI)
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