Understanding Client Satisfaction with Health Insurance in Nigeria
Author Information
Author(s): Mohammed Shafiu, Sambo Mohammad N, Dong Hengjin
Primary Institution: Heidelberg University
Hypothesis
An insured person would either be more satisfied or less satisfied with the scheme based on certain individual factors and encounters with health care providers.
Conclusion
The study highlighted that general health insurance knowledge and awareness of contributions significantly influence client satisfaction.
Supporting Evidence
- 42.1% of enrollees reported being satisfied with the health insurance scheme.
- Marital status, general knowledge, and awareness of contributions significantly influenced satisfaction.
- Older clients reported higher satisfaction rates compared to younger clients.
Takeaway
This study found that people who know more about their health insurance and how much they contribute are happier with their health care.
Methodology
A retrospective, cross-sectional survey using two-stage sampling to recruit 280 enrollees insured for more than one year.
Limitations
The findings may not be generalizable to all regions of Nigeria due to the specific academic setting of the study.
Participant Demographics
The mean age of participants was 42.49 years, with a majority having tertiary education.
Statistical Information
P-Value
p<0.001
Statistical Significance
p<0.05
Digital Object Identifier (DOI)
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