DIRECT CARE WORKERS IN LTSS: RESEARCH AND POLICY AGENDA SETTING
2024
Improving Job Quality for Direct Care Workers
publication
Evidence: moderate
Author Information
Author(s): Taylor Philip, Scales Kezia
Primary Institution: University of Warwick
Hypothesis
Focusing on job quality will improve care and adapt provision to meet future demand.
Conclusion
Good-quality jobs support better care outcomes, while poor-quality jobs lead to poorer worker outcomes.
Supporting Evidence
- Good work benefits organizational performance and enhances care quality.
- Poor-quality jobs result in poorer worker outcomes.
Takeaway
If we make jobs better for people who take care of others, everyone will get better care.
Methodology
The paper reviews international literature on long-term care organization and job quality.
Limitations
There are significant gaps in understanding how to operationalize job quality in practice.
Participant Demographics
The care workforce is disproportionately female and people of color facing structural inequities.
Digital Object Identifier (DOI)
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